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Refund & Return Policy

At Victura Airmotion, we take pride in delivering high-quality, energy-efficient products. Since our products are electrical appliances, we follow a clear and fair return policy to ensure a smooth experience for everyone.

Return Window

Returns or replacements can be requested within 7 days of delivery.

Applicable for products that are:

  • Damaged during delivery
  • Defective or non-working
  • Incorrectly delivered

Return Cost

If the product is damaged, defective, non-working, or the wrong item is delivered, Victura Airmotion will cover the return shipping cost.

When can you request a return?

You can request a return if:

  • The product is damaged during delivery
  • You received a defective or non-working product
  • You received the wrong item

Conditions for return

To process your request, the following conditions must be met:

  • The product should be unused and not installed
  • It should be in its original packaging
  • All accessories, manuals, and warranty cards must be included

When returns are not accepted

We won't be able to accept returns in these cases:

  • The product has already been installed or used
  • Damage occurred after delivery
  • Minor colour/design differences (due to screen display)
  • Change of mind after purchase

How to request a return?

It's simple:

  • Email us at info@victura.in
  • Share your Order ID, product images/videos, and a short description of the issue.
  • Our team will review your request within 2–3 working days.

Replacement & Refund

In most cases, we provide a replacement for the product.

Refunds are only given if replacement is not possible (such as stock unavailability).

Refund Timeline: Processed within 7–10 working days.

Refund Method

Refunds will be credited back to the original payment method used while placing the order.

Warranty Support

All Victura Airmotion products come with a manufacturer warranty. If you face any issues after installation, our support team will guide you with the next steps.

Need Help?

If you have any questions, feel free to reach out:

  • info@victura.in
  • 7669015000

Victura Airmotion reserves the right to make the final decision on all return and refund requests.

For business inquiries or dealership opportunities, please visit our Become a Dealer page or contact our team directly.

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