At Victura Airmotion, we take pride in delivering high-quality, energy-efficient products. Since our products are electrical appliances, we follow a clear and fair return policy to ensure a smooth experience for everyone.
When can you request a return?
You can request a return if:
The product is damaged during delivery
You received a defective or non-working product
You received the wrong item
Please make sure to raise the request within 48 hours of delivery.
Conditions for return
To process your request, the following conditions must be met:
The product should be unused and not installed
It should be in its original packaging
All accessories, manuals, and warranty cards must be included
When returns are not accepted
We won't be able to accept returns in these cases:
The product has already been installed or used
Damage occurred after delivery
Minor colour/design differences (due to screen display)
Change of mind after purchase
How to request a return?
It's simple:
Email us at info@victura.in
Share your Order ID, product images/videos, and a short description of the issue
Our team will review your request within 2–3 working days.
Replacement & Refund
In most cases, we provide a replacement for the product
Refunds are only given if replacement is not possible (like stock unavailability)
Refund timeline:
Processed within 7–10 working days
Credited back to your original payment method
Warranty support
All Victura products come with a manufacturer warranty. If you face any issues after installation, our support team will guide you with the next steps.
Need help?
If you have any questions, feel free to reach out:
info@victura.in
7669015000
Victura Airmotion reserves the right to make the final decision on all return and refund requests.
For business inquiries or dealership opportunities, please visit our Become a Dealer page or contact our team directly.
